Products

What makes wooden wick candles unique?

Wooden wick candles offer a distinctive, soothing crackling sound reminiscent of a fireplace. They also have a wider flame that creates a warm, cozy ambiance. Additionally, wooden wicks are eco-friendly and sourced from sustainably managed forests.

How do I properly care for my wooden wick candle?

To ensure the best burn and longevity of your candle.

  • Trim the wick to approximately 1/4 inch before each use.
  • Allow the candle to burn long enough for a full melt pool to form, which helps prevent tunneling.
  • Avoid burning the candle for more than 4 hours at a time and always place it on a heat-resistant surface.

Are your wooden wick candles safe for the environment?

Yes, our wooden wick candles are environmentally friendly. The wicks are made from natural wood that is sourced from sustainably managed forests. Our wax is also carefully selected for its eco-friendly properties. All of our fragrances are blended to align with standards complaint with Proposition 65 in California. We take pride in producing candles that are both luxurious and respectful of the environment.

Shipping

What is the estimated processing time for orders?

Our team typically processes orders within 2-4 business days. During peak seasons or sales events, processing times may vary slightly. Rest assured, we work diligently to get your candles ready for shipment as quickly as possible.

What shipping options are available and how long does delivery take?

  • We offer several shipping options to accommodate your needs. Standard shipping within the continental US usually takes 4-6 business days, while expedited shipping options are available for faster delivery. International shipping times may vary depending on the destination.

Do you offer international shipping?

Yes, we do offer international shipping. Please note that shipping times and fees may vary based on the destination country. Additionally, customers are responsible for any applicable customs duties or taxes imposed by their country.

Returns

What is your return policy?

We accept returns only in the case of a damaged item upon arrival. If you receive a damaged product, please contact us within 7 days of delivery, and we will be happy to assist you.

How do I proceed if I receive a damaged item?

If you receive a damaged candle, please reach out to us as soon as possible. Provide clear photos of the damaged item along with your order details to customerservice@alluminateaesthetics. We'll work swiftly to resolve the issue and ensure you receive a replacement.

What if I'm not satisfied with my order for reasons other than damage?

At this time, we only accept returns for damaged items. If you have any concerns or questions about your order, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will do our best to address any issues you may have

Still have questions?

Don't hesitate to reach out! We do our best to get back to all messages in 24 hours.

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